TRAUMATIZED

I have not been enthusiastic enough to write interesting stuff lately primarily because I am undergoing a relatively deep and grave amount of trauma. A trauma that started from stress. Stress that was rooted from work. And it's painstakingly aggravating me, A LOT.

Recently, I found out that we have this perfomance action plan that reprimands people in the workplace, and that would be ME, US. People that have not reached and met one metric on the program - a satisfaction survey metric (a grade incurred from surveyed customers) would have a memo or a corrective action plan issued to them. A survey that is based and executed thru random sampling. That one metric that we have no control over. And we get reprimanded for it. For a survey. For a survey that we have no control of. A metric based on mere luck and timing.

AND GUESS WHAT, irate callers are so eager to fill out the surveys. To make matters worse, people that you have "helped" and considered you an "angel" never bother to fill the surveys out. Pathetic. So now, they give you some kind of a warning for something that you have NO control of.

Bottomline is, even if I perform well and pass all the metrics with flying colors and flunk that one metric which is actually the case, you're in for a big trouble. I got one already (Can you imagine? Double duh!), and this has been the first warning I have received and signed my entire life. Not just me actually, but most of us did. That just speaks a lot about that stupid thing. THAT that is NOT a valid criterion to measure or gauge one's performance. It's based on judgment. Unfair judgment. That's what's ticking me off real bad. You get this love letter from your Team Leader stating that if you don't comply and manage to leverage your game, you're out of the company. Meaning, Termination. FOR A SURVEY. FOR A SATISFACTION SURVEY. For a God damn survey that irate callers are so eager to fill out. And that would cause the termination of your employment. Sweet. So just and so becoming. Ew!

Considering the fact that we abide by the rules and procedures given to us by our superiors and the clients, we have no choice but to follow them. We do. At least I do, I strictly comply. In most cases, we get surveyed for calls concerning a policy or a procedure that customers are against with. And we are helpless. We get fried for something that we follow. For policies that could not be bent. Policies that we risk our asses off just so we can be reprimanded to result to termination.

(Typing with fingers pressed against the keyboard) (Translation - Annoyed)

What can I say? Need I say more? Injustice happens. I think, I would have to thank the people behind this brilliant idea. Without them, I would not have come to the realization that I am better appreciated in a program that actually recognizes me. WHICH is not this program.

(Sighs with desperation)

As frontliners in this business, we protect our client that we represent and the company that we work for. But neither is protecting us. We are always put on the spot. It disheartens me that there are no actions made to protect our interests. I guess I just have to wait and see what's gonna happen.

Just for the record, I am not the blonde stupid boy who doesn't know the difference of black and blue. I am not the male version of Paris Hilton.


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Anybody can say whatever they want. This is what I am feeling now. I'm sure I share the same sentiments with others. I don't need assurance or whatever. So get lost. hehe.